Shipping policy

Shipping Policy

Thank you for shopping with Imvi Labs! This Shipping Policy explains how we process and deliver your orders. We use Shopify as our e-commerce platform and work with trusted logistics partners to ensure fast and secure delivery.

Delivery Times

All orders are processed and shipped within 1–2 business days. Once your order has been shipped, you will receive an email confirmation and, where applicable, a tracking number, depending on the shipping service used.

Within Sweden: Delivery normally takes 3–5 business days from the date your order is shipped.

International: Delivery normally takes 5–10 business days, depending on the destination country and customs processing. Delivery times may vary depending on the country and local postal services.

Shipping Costs

Within Sweden: We offer free shipping on all orders delivered within Sweden.

International: Shipping costs are automatically calculated at checkout based on the weight, destination, and selected shipping method.

Tracking

Once your order has been shipped, you will receive a tracking number, where applicable, by email so that you can track your shipment in real time. Please note that some smaller shipments, particularly within Sweden, may be sent as regular mail without tracking.

Delivery Issues

If your package is delayed or missing, we ask that you first check the tracking information, if available. If you still have questions or concerns, please contact our customer support team at support@imvilabs.com.

Imvi Labs is not responsible for delays caused by carriers, customs processing, or unforeseen events beyond our control.

Damaged or Missing Items

If you receive a damaged shipment or if an item is missing from your package, please contact us within 7 days of receiving your order. If possible, please include photos of the damage so that we can assist you as quickly as possible.