Refund policy

Trial Subscription

From time to time, we may offer trial versions of the Paid Service for a limited period, either free of charge or at a reduced price (a “Trial Subscription”). The purpose of a Trial Subscription is to allow users to test the Paid Service, or parts thereof, for a limited period in order to evaluate the Service.

Payment

Payment is made using one of the payment methods offered on our website.

From time to time, we may offer subscription services that are provided through third parties. Such services may be subject to separate terms and conditions, which may apply in addition to these Terms and Conditions. The subscription service is subject to a monthly subscription fee. We reserve the right to change or update the monthly fee. Such changes or updates may apply during the term of the Service or after the Service period has ended. If the Service is subject to a fixed commitment period and that period expires, the agreed subscription service will continue unless you cancel it. You can cancel your subscription through My Account.

Licence Grant and Your Rights as a User

Intellectual Property Rights

The Service, all data generated through the Service, and all intellectual property rights relating to the Service are owned by Imvi Labs and/or Imvi Labs’ licensors. This Agreement does not transfer to the Customer any intellectual property rights, or any part thereof, other than the right to use the Service expressly granted under this Agreement.

This also means that you may not analyse, investigate, modify, copy, distribute, sell, or otherwise exploit the Service in any manner that is relevant from an intellectual property perspective, except as expressly permitted under this Agreement or by mandatory applicable law.

Licence Grant

Imvi Labs hereby grants you a non-exclusive right to use the Service during the term of the Agreement (see below regarding the term of the Agreement), subject to the terms and conditions of this Agreement and the rights and limitations applicable depending on whether you have activated the Paid Service or are using the Free Service.

The licence is granted to a specific named individual, or to a specified number of users, in accordance with any separate subscription agreement entered into or the terms agreed upon when the Customer registers for the Service.

The following also applies to individuals. Users with a personal subscription are entitled to use the Service for personal, non-commercial use. Each user account is personal and may not be shared with others. Access to the Service is provided once registration has been completed and the Terms and Conditions have been accepted. The Service is considered delivered when the Customer receives access to the Service after completing registration and accepting the Terms and Conditions.

The following also applies to legal entities. Users with a subscription provided through a legal entity are entitled to use the Service for the number of users agreed upon when entering into any applicable subscription agreement. The Customer is responsible towards Imvi Labs for ensuring that its users comply with this Agreement.

Access to the Service is provided once registration has been completed, the Terms and Conditions have been accepted, and the necessary access information has been received by a designated contact person on behalf of the Customer by email. The necessary access information will be sent as soon as the Customer has provided its contact details and these have been registered by Imvi Labs. The Service is considered delivered when the access information has been sent to the Customer.

Term, Termination and Suspension

Term and Termination Without Cause

This Agreement remains in effect until terminated by either you or Imvi Labs. Both parties have the right to terminate the Agreement at any time, with your use of the Service ending when your current paid subscription period expires. If you use the Free Service, the Agreement and your right to use the Service will terminate immediately.

Termination Due to Breach

Imvi Labs has the right to terminate this Agreement with immediate effect if the Customer materially breaches the Agreement.

You may be liable to compensate Imvi Labs for any loss or damage suffered by Imvi Labs as a result of a breach of the Agreement, for example if you use or otherwise exploit the Service in violation of the licence terms above or enable others to obtain unauthorised access to the Service.

Temporary Suspension of the Service

Imvi Labs may temporarily restrict or suspend your access to the Service from time to time, for example during maintenance of the Service.

Imvi Labs also has the right to block your access to the Service if you have used, or Imvi Labs has reasonable grounds to suspect that you have used, the Service, its content, or Imvi Labs’ intellectual property in violation of this Agreement.

If you fail to pay your subscription fee on time, Imvi Labs also has the right to block your access to the Paid Service.

Right of Withdrawal

Under the Swedish Act (SFS 2005:59) on Distance Contracts and Contracts Outside Business Premises (the “Distance Contracts Act”), if you are a consumer, you have the right to withdraw from your subscription agreement within 14 days from the day on which the subscription agreement was entered into.

You may exercise your right of withdrawal by notifying Imvi Labs by email.

For health and hygiene reasons, VR glasses may only be returned in their original condition and in their unopened original packaging.

To be eligible for a return, the item must be in the same condition as when you received it, unused and in its original packaging. You must also provide the receipt or other proof of purchase. We cannot accept VR headsets in opened packaging or that have been used, as we are unable to reuse them.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can contact us at info@imvilabs.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and take appropriate action.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), customised products (for example, special orders or personalised items), and personal care products (for example, beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about or problems with a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

14-Day Right of Withdrawal in the EU

If goods are delivered within the EU, you have, notwithstanding the above, the right to cancel or return your order within 14 days without having to provide any specific reason.

As stated above, the item must be in the same condition as when you received it, unused, with all labels attached, and in its original packaging. You must also provide the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and whether the refund has been approved.

If the refund is approved, it will automatically be issued to the original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card company to process the refund and for the amount to appear in your account.

If more than 15 business days have passed since we approved your return, please contact us at info@imvilabs.com.

We will only refund the Licence fee and not the VR headset. The Licence fee is normally SEK 1,500, and this is the amount that will be refunded.