How can I monitor my child's training account?
NOTE: Make sure your child has created their account before you begin.
1. Go to the app's main screen and tap the "Register here" link at the bottom.
2. Fill in your details by entering your name and email address.
3. The guardian who verified your child's training account will receive an email. Once they approve your request, you can start monitoring your child's training.
4. In the app, tap the Monitor icon in the navigation bar and follow the instructions provided.
5. Connect your child:
For children 14 years of age or older: enter the email address used when the child created their account.
For children 13 years of age or younger: enter the child's username.
As a guardian, you can try the training for free once to help your child get started.
When will I notice results from the training?
Most people notice a difference after a few weeks of regular training. Everyone develops at their own pace. Training for the same number of weeks as it took to become symptom-free after becoming symptom-free is a recommendation for lasting improvements.
I entered the wrong PD value in the app. How can I change it?
Contact our support team and we will help you update your PD measurement directly in the system.
What can you use the VR glasses for afterwards?
There are simple VR games and YouTube movies for free online. In practice, many people who have completed training usually give/sell VR to someone they know who needs training. Then you can get a movie ticket from us and the person who gets VR that way can buy the training cheaper. Contact our support for more info.
Can the same training account be used for two people?
Sharing a license is not possible. The app is adapted to each user's pupil distance, etc. and is therefore optimized to ensure that the training is suitable for that particular user.
You can share VR glasses, but we don't recommend it. Even with VR, you set the interpupillary distance to get the training right. If you're going to train two people in the same household, we've found that it's usually best if you both train at the same time. This results in better routines and thus better results.
How do I switch to another device?
To switch to another device, simply log in to your account in the Imvi app on the new device. You don't need to do anything else - all your training data will automatically be transferred to the new device.
If you no longer intend to use the old device, you can log out there to avoid confusion.
How can I pause/forward/rewind a program?
1. If you want to fast forward in the episode, pause or change any setting, press the VR button at the bottom right.
2. Tap the screen to bring up the same menu you would normally see in the streaming service’s regular app.
3. Press the play button on the bottom right to split the image and start training again.
What happens if I miss a few days of training?
Taking a short break of a few days is completely fine. But if the break is longer than a week, it can affect your progress—and you may need to train a bit longer to achieve lasting results.
How long will I need to train?
12 weeks is the shortest training period that can produce lasting results. Exactly how long you need to train is individual. The tests at 6 and 12 weeks provide indications of how long training time is needed.